Refund Policy
1. General Policy
At The Archive London, we take pride in delivering high-quality products. Please read this Refund Policy carefully before making a purchase, as we operate a strict no-exchange policy, and returns are only accepted under specific conditions. By placing an order with The Archive London, you acknowledge and agree to the terms of this Refund Policy.
2. No Exchanges or Cancellations
• All sales are final—we do not offer exchanges or cancellations once an order is placed. • Please carefully check the size chart and product description before purchasing.
3. Refund Eligibility (Strictly Limited) Refunds are only granted under the following conditions:
• Faulty or Damaged Items: If your item is faulty, damaged, or not as described, you must notify us within 48 hours of receiving it at contact@thearchivelondon.com with photos of the defect. If approved, we will issue a full refund, including return shipping costs. • Incorrect Item Sent: If you receive an incorrect item, notify us within 48 hours with photos. We will arrange a return and issue a full refund. • Online Orders – 14-Day Return Period: Under UK consumer law, customers have 14 days from the delivery date to request a return for any reason (excluding final sale items, underwear, and customized products). Once approved, customers must return the item within 14 days at their own expense. If a return is accepted, the refund will be processed to the original payment method within 14 days of receiving the returned item.
4. Return Conditions To be eligible for a refund, the product must:
• Be in its original packaging • Be in a resalable condition • Be complete and as purchased • Be accompanied by a valid proof of purchase • Be returned within 14 days of purchase Items that fail to meet these conditions will not be accepted for a refund.
5. Non-Refundable Items We do not accept returns in the following cases:
• Change of mind – All orders are final once placed. • Incorrect size ordered – A detailed size chart is provided; please check before purchasing. • Worn, washed, or used items – All returned items must be in new, unworn, unwashed condition with original tags attached. • Final Sale & Discounted Items – Any item purchased on sale, clearance, or with a discount code is strictly non-refundable unless faulty. • Personalized or Custom-Made Items – These items cannot be returned unless faulty
6. Return Process • Returns must be pre-approved by our customer service team.
• Customers must cover return shipping costs unless the item is faulty or incorrect. • Items must be returned within 14 days of refund approval using a trackable shipping service. • If a return is lost in transit, we are not responsible for issuing a refund. Return Address The Archive London Antar 2 Headway Road Wolverhampton, WV10 6PZ, UK
7. Fraud Prevention & Abuse The Archive London reserves the right to:
• Refuse refunds for items that do not meet return criteria. • Ban customers who frequently abuse the return policy. • Investigate and reject fraudulent refund claims.
8. Limitation of Liability To the fullest extent permitted by law, The Archive London is not liable for:
• Delays or lost parcels caused by shipping providers. • Minor color variations due to screen differences. • Incidental or consequential damages related to the use of our products.
9. Policy Updates
We reserve the right to modify this Refund Policy at any time. The version in effect at the time of purchase will apply.
10. Contact Information For refund inquiries, please contact:
Email: contact@thearchivelondon.com Website: www.thearchivelondon.com
By making a purchase from The Archive London, you confirm that you have read, understood, and agreed to this Refund Policy.
At The Archive London, we take pride in delivering high-quality products. Please read this Refund Policy carefully before making a purchase, as we operate a strict no-exchange policy, and returns are only accepted under specific conditions. By placing an order with The Archive London, you acknowledge and agree to the terms of this Refund Policy.
2. No Exchanges or Cancellations
• All sales are final—we do not offer exchanges or cancellations once an order is placed. • Please carefully check the size chart and product description before purchasing.
3. Refund Eligibility (Strictly Limited) Refunds are only granted under the following conditions:
• Faulty or Damaged Items: If your item is faulty, damaged, or not as described, you must notify us within 48 hours of receiving it at contact@thearchivelondon.com with photos of the defect. If approved, we will issue a full refund, including return shipping costs. • Incorrect Item Sent: If you receive an incorrect item, notify us within 48 hours with photos. We will arrange a return and issue a full refund. • Online Orders – 14-Day Return Period: Under UK consumer law, customers have 14 days from the delivery date to request a return for any reason (excluding final sale items, underwear, and customized products). Once approved, customers must return the item within 14 days at their own expense. If a return is accepted, the refund will be processed to the original payment method within 14 days of receiving the returned item.
4. Return Conditions To be eligible for a refund, the product must:
• Be in its original packaging • Be in a resalable condition • Be complete and as purchased • Be accompanied by a valid proof of purchase • Be returned within 14 days of purchase Items that fail to meet these conditions will not be accepted for a refund.
5. Non-Refundable Items We do not accept returns in the following cases:
• Change of mind – All orders are final once placed. • Incorrect size ordered – A detailed size chart is provided; please check before purchasing. • Worn, washed, or used items – All returned items must be in new, unworn, unwashed condition with original tags attached. • Final Sale & Discounted Items – Any item purchased on sale, clearance, or with a discount code is strictly non-refundable unless faulty. • Personalized or Custom-Made Items – These items cannot be returned unless faulty
6. Return Process • Returns must be pre-approved by our customer service team.
• Customers must cover return shipping costs unless the item is faulty or incorrect. • Items must be returned within 14 days of refund approval using a trackable shipping service. • If a return is lost in transit, we are not responsible for issuing a refund. Return Address The Archive London Antar 2 Headway Road Wolverhampton, WV10 6PZ, UK
7. Fraud Prevention & Abuse The Archive London reserves the right to:
• Refuse refunds for items that do not meet return criteria. • Ban customers who frequently abuse the return policy. • Investigate and reject fraudulent refund claims.
8. Limitation of Liability To the fullest extent permitted by law, The Archive London is not liable for:
• Delays or lost parcels caused by shipping providers. • Minor color variations due to screen differences. • Incidental or consequential damages related to the use of our products.
9. Policy Updates
We reserve the right to modify this Refund Policy at any time. The version in effect at the time of purchase will apply.
10. Contact Information For refund inquiries, please contact:
Email: contact@thearchivelondon.com Website: www.thearchivelondon.com
By making a purchase from The Archive London, you confirm that you have read, understood, and agreed to this Refund Policy.